Interwell Health Benefits Overview

Lead architecture and hands-on engineering to design, scale, and govern a cloud-native lakehouse using Databricks and Microsoft Fabric. Build batch/streaming pipelines, ensure HIPAA-compliant PHI handling, produce analytics-ready datasets, mentor engineers, and drive platform strategy, governance, and reliability.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Develop and deploy end-to-end machine learning solutions, collaborate with cross-functional teams, and implement MLOps frameworks while monitoring model performance in production.