Instanda Benefits Overview

Manage a reactive portfolio of post-sale insurance/SaaS clients to drive adoption, renewals, and net revenue retention. Lead QBRs, close low-complexity expansions, triage incidents in JIRA/Freshdesk, maintain CRM hygiene in Salesforce, and partner with Strategic Account Managers on adoption and value mapping. Translate client feedback into playbooks, knowledge base content, and product requirements while mentoring peers and improving processes to boost NPS and lower time-to-resolution.

Customer-facing principal consultant who analyses complex requirements and designs/configures solutions on the INSTANDA no-code insurance platform. Leads configuration delivery, oversees analysts, supports integrations (REST), pre-sales scoping, workshops, training, and troubleshooting while collaborating with product and engineering teams to deliver client implementations.