Inspiren Offices

Lead multiple hardware and software product implementations end-to-end: develop project plans, drive delivery and training, manage customer stakeholder relationships, collaborate cross-functionally, optimize implementation processes using lean tools, and transition sites to clinical success managers while meeting timeline, budget, and KPI targets.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Own and administer Salesforce and NetSuite while designing and deploying production-grade AI-driven automations and agent workflows. Ensure data governance, PHI/HIPAA compliance, release management, and quote-to-cash integrity. Partner cross-functionally to prioritize work, coach teams, document systems, and measure impact of automation on operations and revenue.