Inspiren Offices

Provides on-site installation, servicing, quality assurance, troubleshooting, and maintenance for connected devices in senior living communities. Conducts site walkthroughs, Wi-Fi scans, device placement checks, documentation, and service updates. Coordinates with implementation managers, escalates issues, communicates with staff and residents, and submits daily reports. Requires frequent travel, physical installation work, ladder use, lifting, and professional interaction in healthcare-adjacent environments.

Lead multiple hardware and software product implementations end-to-end: develop project plans, drive delivery and training, manage customer stakeholder relationships, collaborate cross-functionally, optimize implementation processes using lean tools, and transition sites to clinical success managers while meeting timeline, budget, and KPI targets.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.