Inspiren Offices

Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.

Own the strategy, packaging, pricing, billing, adoption, and ROI of Assisted Living and Memory Care products. Partner with ML, data, hardware, software, platform, and finance teams to improve AI model quality, alert reliability, location accuracy, voice experiences, resident baselines, and EHR-connected care insights. Lead customer discovery, monetization validation, roadmap development, and outcome measurement for complex B2B healthcare technology products.

Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, expansion revenue, and customer satisfaction. Lead executive business reviews, develop account and impact plans, resolve issues proactively, identify growth opportunities, and represent customer needs internally. Mentor customer success professionals while managing a complex book of business. The role requires approximately 30% travel for on-site visits, business reviews, and key client engagements.