Jobs at Inspiren

Leads a team of Product Support Specialists through coaching, performance management, scheduling, and quality reviews. Owns Salesforce Service Cloud queues, client escalations, bug reports, implementation support, and hardware troubleshooting. Oversees device replacements and third-party installations, identifies support trends, maintains documentation, improves processes, and helps implement AI-powered support tools and dashboards.

Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.

Own the strategy, packaging, pricing, billing, adoption, and ROI of Assisted Living and Memory Care products. Partner with ML, data, hardware, software, platform, and finance teams to improve AI model quality, alert reliability, location accuracy, voice experiences, resident baselines, and EHR-connected care insights. Lead customer discovery, monetization validation, roadmap development, and outcome measurement for complex B2B healthcare technology products.

Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, expansion revenue, and customer satisfaction. Lead executive business reviews, develop account and impact plans, resolve issues proactively, identify growth opportunities, and represent customer needs internally. Mentor customer success professionals while managing a complex book of business. The role requires approximately 30% travel for on-site visits, business reviews, and key client engagements.

Lead backend engineering for cloud-native, event-driven data pipelines and customer integrations (especially EHRs). Evolve core data models and APIs, improve scalability and reliability, mentor engineers, define best practices, and drive end-to-end testing and AWS-based solutions.

Lead and scale Inspiren's embedded firmware organization: define technical roadmap, architectures, standards, and AI-augmented workflows; oversee multi-modal sensing firmware (mmWave, optical, audio), multi-protocol communications, SoC strategy, OTA and secure/HIPAA-compliant systems; manage JDM partnerships and cross-functional alignment across R&D, NPI, and sustaining engineering.