The Surface of Potential

incident.io’s Slack-powered incident management platform helps entire companies respond to and learn from events like website outages, provides a necessary and effective solution for its customers to achieve their goals. Behind the platform is a focus on innovation and customer satisfaction, according to Vice President of Sales Ryan Bowen. It’s this focus that has propelled incident.io’s growth in both product adoption and annual recurring revenue. “Our sales team has been a key driver of this success,” Bowen said. “With a huge total addressable market still to tap into, we're confident that we're only scratching the surface of our potential.”

View Gallery

Featured employees

Ownership of Shared Objectives

---

Candid communication helps teams achieve clear goals

For Bowen, leadership is about empowering his team to achieve shared goals. He provides the tools and resources they need to succeed and sets clear, data-backed objectives. Bowen encourages accountability with early indicators and milestones, but at the same time, he trusts his team members “to take ownership of their responsibilities and work diligently to achieve our shared objectives.” The ultimate key to his team’s success is open and candid communication through weekly meetings and one-on-ones. “I’m always available to provide support and guidance as needed,” Bowen said.

Ryan Bowen

Vice President of Sales

By working together and staying in close contact, we're able to identify areas where we can improve and collaborate effectively to achieve our goals.

Across the Pond

---

Fostering camaraderie in the new NYC-based office

Jack Buckmelter

Sales Development Representative

Buckmelter was incident.io’s first U.S. hire, and he has helped build the outbound mechanics for the sales team. His favorite part of joining a brand-new team has been figuring out how to best onboard team members. The easiest part has been building the NYC office’s culture, which emulates that of the London team he spent six weeks with. He felt siloed in previous sales roles. But incident.io’s collaborative culture means that even though his work carries a quota, “it’s team-oriented with a focus on building each other up,” Buckmelter said. “For the company to succeed, we all need to succeed.”

We are constantly learning from each other and trying to figure out the best sales practices to grow our team and organization effectively.

---

Recently posted jobs

See all jobs at incident.io

incident.io

Head of BDR

YesterdaySaved

Hybrid

San Francisco, CA, USA

Information Technology • Software

Lead and scale a global outbound BDR organization across the US and UK. Build playbooks, run coaching (call reviews, 1:1s), enforce activity and reporting rigor, deploy AI-driven workflows, recruit and retain top talent, and drive SQO/pipeline targets in partnership with Marketing.

incident.io

Enterprise Account Executive

3 Days AgoSaved

Hybrid

San Francisco, CA, USA

Information Technology • Software

The Enterprise Account Executive will focus on closing B2B SaaS deals, optimize enterprise account sourcing, deliver product demos, and collaborate with sales processes to drive growth in a fast-paced environment.

incident.io

Senior Solutions Engineer

4 Days AgoSaved

Hybrid

San Francisco, CA, USA

Information Technology • Software

As a Senior Solutions Engineer, you will work closely with Sales, Customer Success, and Product teams to understand customer needs, lead proof of concepts, and guide post-sales implementation for incident.io's platform, focusing on complex technical sales processes.

see all jobs at incident.io