ID90 Travel Benefits Overview

Test web and mobile applications through functional, exploratory, integration, and regression testing. Validate REST APIs, investigate defects using developer tools, logs, network requests, and API responses, and execute existing automated tests. Apply AI assistants responsibly for test design and technical investigation, collaborate with Product and Engineering, and gradually contribute to automation, documentation, frontend testing, and cross-team quality coverage.

Assist customers with cruise bookings through phone, email, chat, and online booking tools. Handle inbound sales and service calls, conduct outbound follow-ups, process supplier payments, educate customers about travel products, and upsell additional offerings. The role requires destination knowledge, strong sales and customer service skills, multitasking across multiple software applications, flexible scheduling, and meeting monthly sales and service goals.

Own data science initiatives end to end, from defining business problems and analyzing complex travel datasets to developing, validating, deploying, and evolving statistical and machine learning solutions. Collaborate with Product, Engineering, Marketing, and Operations to generate actionable insights, production models, forecasts, recommendations, and measurable business value. Clearly communicate findings, assumptions, limitations, and trade-offs to technical and non-technical stakeholders.