Benefits at Humana

As a Senior Product Marketer, you will develop and manage marketing campaigns to support clinical operations and patient experience. Responsibilities include leading SEO content strategy, managing social media strategy, and overseeing data-driven marketing initiatives across multiple channels. You will collaborate with teams to define objectives and analyze campaign performance while creating resources for patients and clinicians.

Supervise a team assisting members and providers with appeals resolutions in a healthcare setting. Responsible for ensuring compliance with established policies and maintaining quality standards. Provide oversight to associates while managing daily operations and decisions related to schedules and plans.

The Grievances & Appeals Representative 3 manages client denials and concerns through comprehensive reviews of clinical documentation, determining if grievances or appeals are warranted. They assist members with quality goals, investigate issues, and perform administrative tasks, utilizing strong data entry skills and experience in the healthcare field. Regular discretion in prioritizing requests is required, along with effective communication skills.