Houst Benefits Overview

Manage Houst’s partner network by building relationships, monitoring performance, conducting reviews, resolving operational issues, and improving partner processes. Coordinate with CX, Finance, Supply, and Technology teams on onboarding, training, and ongoing operations. Use KPIs and data to identify improvements, support partner growth and satisfaction, and drive scalable operational excellence.

Supports full-cycle accounting through trial balance for multiple entities, including reconciliations, journals, accruals, month-end close, invoicing, collections, supplier payments, controls, and financial reporting. Maintains Xero records, resolves billing and payment issues with Operations, manages multi-currency transactions, and identifies opportunities to automate and improve finance processes.

Guide new property-host clients through onboarding, collect and verify property details, set up accounts and listings, coordinate maintenance and photography, resolve launch issues, and ensure smooth handoff to Customer Success. Manage multiple properties, track deadlines, maintain accurate records, communicate clearly with clients, and collaborate with Sales, Operations, and internal teams. The role includes remote communication and face-to-face meetings at London properties.