Harbor IT Benefits Overview

Support sales by leading technical discovery, designing solutions across managed IT, cybersecurity, cloud, AI, and professional services, producing SOWs/BOMs, delivering presentations/demos, responding to RFPs, and ensuring clean handoffs to delivery teams.

Lead billing operations for recurring, project, and hardware-as-a-service revenue in a $100M+ MSP. Ensure invoice accuracy, ASC 606 alignment, month-end cutoffs, and cross-team validation. Drive automation, system integrations (PSA/CRM/ERP), process documentation, audit support, and manage a small team of billing specialists to improve scalability and collections.

Lead SOC investigations and incident response, triage and analyze telemetry across SIEM/EDR/IDS/packet data, mentor junior analysts, tune detections, communicate findings and remediation to clients, and participate in rotating on-call duties to ensure timely, accurate security operations.