Harbor IT Benefits Overview

Provides Tier 2 technical support for managed service clients, resolving advanced hardware, software, network, Microsoft 365, identity, endpoint, and security issues. Administers Microsoft environments, manages tickets and patching through RMM and PSA tools, monitors systems, documents solutions, supports deployments, mentors junior technicians, and participates in emergency on-call coverage. The role serves healthcare and life sciences clients with attention to HIPAA, PHI handling, uptime, and security requirements.

Own network architecture, design, and delivery for client engagements across LAN/WAN, wireless, SD-WAN, and network security. Lead complex implementations, pre-sales solution design, assessments, technical documentation, and client briefings. Configure Extreme Networks and Fortinet platforms, establish engineering standards, validate deployments, and mentor junior engineers. The role operates in a remote-first MSP environment with occasional client-site travel.

Lead client cybersecurity incidents from triage through containment and reporting. Serve as incident commander, coordinate SOC and technical teams, communicate with executives and external counsel or DFIR firms, and determine escalation boundaries. Build incident response playbooks, severity models, escalation processes, client reports, and tabletop exercises. Mentor analysts and improve detection practices. The role requires hands-on investigation across cloud, identity, endpoint, server, and network environments, plus on-call availability.