H2 Health Benefits Overview

Coordinates front-office clinic operations, including welcoming patients, scheduling appointments, managing calls, verifying insurance, registering patients, and maintaining electronic records. Supports physical therapists with patient flow, treatment-area preparation, therapeutic exercise assistance under supervision, and maintaining a clean, safe clinical environment. Requires strong customer service, organization, communication, computer skills, and a high school diploma.

Verifies patient insurance eligibility and benefits, reviews authorization and referral requirements, communicates with insurance carriers, documents verification details, and collaborates with clinic teams to resolve coverage questions. The role supports scheduling and registration workflows, maintains compliance with payer guidelines, protects sensitive patient information, and provides customer service while working remotely with corporate and clinic teams.

Manage the end-to-end healthcare revenue cycle, including registration, billing, coding, claims processing, collections, accounts receivable follow-up, and denial management. Lead and develop revenue cycle teams, establish KPIs, optimize workflows, improve claim resolution, collaborate with payers and internal departments, ensure regulatory compliance, and deliver financial performance reporting.