Global Relay Benefits Overview

Leads complex enterprise customer implementations of Global Relay’s archiving and compliance services. Configures email and third-party integrations, SAML/SSO, directory synchronization, multi-tenant environments, and customer software deployments. Partners with customers, project managers, product teams, and business development to define workflows, validate compliant data flow, resolve issues, meet deadlines, and support proof-of-concept activities. Provides technical guidance, peer reviews, documentation updates, and mentoring, including scheduled off-hours and weekend coverage.

Manage enterprise customer onboarding projects from initiation through delivery. Serve as the primary customer contact, coordinate internal project teams, track schedules, deliverables, issues, and action items, and lead daily team and weekly customer status meetings. Ensure objectives and timelines remain clear, risks are addressed promptly, and customer requests are communicated and resolved effectively. The role requires customer-facing project management experience, technical and business understanding, strong communication, and occasional off-hours or weekend availability.

Own the full enterprise sales lifecycle for strategic financial services accounts, driving new business, expansion, and revenue growth. Develop account strategies aligned with regulatory, compliance, and risk priorities; lead complex discovery, executive presentations, business cases, and multi-stakeholder engagements. Build relationships across Compliance, Legal, Risk, and IT, partner with Customer Success, Sales Engineering, and Product, maintain Salesforce pipeline accuracy, and represent the company at industry events. Travel across the Northeast is expected.