Global Excel Management Benefits Overview

Develops interactive dashboards, reports, analytics models, and visualizations using Power BI and Cognos. Collaborates with stakeholders, data engineers, analysts, and data scientists to gather requirements, analyze datasets, resolve data issues, and communicate insights. Performs ad hoc analysis, supports self-service analytics, improves BI usability, and assists with predictive and prescriptive analytics solutions.

Coordinates insurance claim processing by contacting customers, medical providers, and travel suppliers to obtain missing information and documentation. Reviews files, manages emails and faxes, updates claim records, creates follow-up workflows, meets service-level targets, and resolves or escalates complex cases. The role requires accurate multitasking, professional communication, attention to detail, adaptability, and effective use of multiple systems while maintaining customer satisfaction and quality standards.

Coordinate case management for insured travelers by monitoring hospitalized and outpatient clients, explaining insurance benefits, arranging treatment payments and medical transfers, reviewing bills, updating claims records, and supporting families. Collaborate with medical teams, healthcare providers, insurers, and internal departments worldwide to resolve inquiries, manage costs, and ensure safe patient care and transportation.