GBG Plc Benefits Overview

Leads end-to-end delivery of complex, client-facing Professional Services projects across scope, schedule, budget, quality, risk, governance, and stakeholder management. Develops project plans and SOWs, manages steering committees and executive reporting, supports presales, resource forecasting, portfolio visibility, and revenue tracking. Mentors Project Managers, improves delivery processes, and builds trusted client relationships while supporting regional Professional Services objectives.

Leads APAC customer support and service management across L1, L2, and service operations. Owns KPIs, SLAs, escalations, incident and problem management, customer relationships, team development, workforce planning, supplier performance, and continuous improvement. Partners with commercial, technology, product, and global operations leaders to improve customer experience, operational resilience, productivity, and scalability through process standardization, automation, and AI.

Engage unmanaged EMEA customers through daily communications, product promotion, meetings, lead qualification, and account development. The role focuses on retaining and growing accounts, identifying portfolio risks and new opportunities, providing frontline support, maintaining accurate customer records, and collaborating with direct and channel sales teams in a target-driven environment.