Funding Circle

HQ
London
Total Offices: 2
900 Total Employees
Year Founded: 2010
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Funding Circle Benefits Overview

Compensation + BenefitsCompany CultureWork-Life Balance + WellbeingCareer Growth + Development

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Provides a pension

Provides adoption assistance

Offers generous parental leave

Provides family medical leave

Offers company equity

Offers employee discounts

Offers employee stock purchase plan

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Company Culture

Provides commuter benefits

Provides free snacks and drinks

Office is pet friendly

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid sick days

Provides paid holidays

Provides bereavement leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Offers apprenticeship programs

Recently posted jobs

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Funding Circle

Complaints Officer

2 Days AgoSaved
Hybrid
London, Greater London, England, GBR
Fintech • Machine Learning • Sharing Economy • Social Impact • Big Data Analytics
Manage and investigate customer complaints across financial products, ensuring fair, compliant resolutions within FCA regulatory timelines. Draft empathetic final response letters for complex and escalated cases, provide agent feedback, communicate complex financial information, and maintain accurate case records and root-cause data in Salesforce. The role also involves using approved generative AI tools safely to improve productivity.
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Funding Circle

Vulnerable Customer Account Manager

2 Days AgoSaved
Hybrid
London, Greater London, England, GBR
Fintech • Machine Learning • Sharing Economy • Social Impact • Big Data Analytics
Manage a portfolio of vulnerable customers through collections and debt recovery. Responsibilities include arranging affordable payment plans, explaining balances clearly, signposting customers to support services, communicating by phone and email, and handling sensitive conversations involving mental health or suicidal ideation. The role requires balancing commercial needs with customer wellbeing, maintaining compliance and quality under pressure, and safely using approved generative AI tools to improve productivity.
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Funding Circle

Account Manager (Inbound)

3 Days AgoSaved
Hybrid
London, Greater London, England, GBR
Fintech • Machine Learning • Sharing Economy • Social Impact • Big Data Analytics
Manage inbound small-business loan applications through the sales process, building customer relationships by phone and email, explaining Funding Circle’s lending proposition, converting leads into accepted loans, managing a high-volume pipeline, meeting monthly targets, resolving issues, and identifying upsell and cross-sell opportunities.
see all jobs at Funding Circle