Benefits at FreshBooks

As a Support Specialist at FreshBooks, you will handle inbound customer support inquiries primarily via phone and email, helping users troubleshoot issues with the web and mobile applications. You will provide excellent service by understanding customer needs, remaining resilient through continuous engagement, and utilizing a ticket-based system to document interactions.

As a Product Sales Consultant at FreshBooks, you will educate clients on their bookkeeping, tax, and payroll offerings while managing leads and quotas. The role involves consulting with customers, understanding their challenges, and leveraging FreshBooks applications to provide solutions. You'll also collaborate with various internal teams and maintain CRM hygiene.

The Support Specialist will provide phone and email support to customers, troubleshoot inquiries relating to FreshBooks' web and mobile applications, and deliver exceptional customer experiences. This role requires bilingual (English/Spanish) communication skills and a passion for resolving customer issues through various support channels.