The Customer Success Manager at Expert Institute will manage and grow subscription accounts, building strong relationships with attorney clients. Responsibilities include tracking account health, overseeing client communications, presenting proposals, and collaborating with internal teams to enhance client experience. The role emphasizes relationship management and achieving ambitious goals in a fast-paced tech environment.

The Business Development Representative (BDR) role involves outreach to potential clients, delivering value propositions, and organizing meetings with sales or customer success teams. BDRs will collaborate with regional teams, engage with attorneys, manage prospect databases, and ensure continuous follow-up on sales opportunities.

The Research Engagement Coordinator will manage relationships between expert witnesses and attorney clients, handling daily engagements, scheduling consultations, and ensuring proper documentation. The role focuses on delivering exceptional customer service and maintaining effective communication across various channels.