eSentire Benefits Overview

Serve as the senior technical authority for strategic cybersecurity customers, leading onboarding, architecture reviews, platform optimization, security reviews, incident communications, and complex escalations. Advise executive stakeholders on SOC, SIEM, EDR/XDR, cloud, and identity security. Track security outcomes, mitigate churn risk, support renewals, and coordinate with SOC, Product, Engineering, and Account Management. Mentor junior TAMs and improve team processes and playbooks.

Leads technical account management for strategic cybersecurity customers, serving as a trusted advisor to executive stakeholders. Responsibilities include onboarding, platform optimization, architecture reviews, security reviews, incident response, technical escalations, executive briefings, and customer outcome tracking. The role coordinates with SOC, Product, and Engineering teams, supports renewals and expansion, reports security metrics, and mentors junior technical account managers.

Leads and develops an enterprise Account Management team responsible for retention, renewals, expansion, forecasting, and revenue growth. Drives account planning, executive customer partnerships, commercial negotiations, KPI management, and cross-functional execution. Establishes scalable processes for renewal hygiene, customer health, QBRs, and pipeline management while translating cybersecurity market insights into product and go-to-market improvements.