Entre Technology Services, LLC Benefits Overview

Provides onsite and remote support for desktop, server, network, cloud, security, and virtualization environments. Handles escalated service tickets, troubleshooting, system administration, backups, customer communication, documentation, and small-to-large IT projects. Supports onboarding and offboarding, leads managed services, mentors engineers, performs occasional onsite and after-hours work, and participates in on-call rotation.

Provides hands-on IT support experience through hardware configuration, helpdesk troubleshooting, onsite installations, system deployment, documentation, testing, and IT project assistance. The intern supports desktops, laptops, peripherals, operating systems, and software while helping improve technology processes. This role requires current IT or computer science studies, basic technical knowledge, strong communication and problem-solving skills, reliable transportation, a driver’s license, authorization to work in the U.S., and the ability to lift over 50 pounds.

Coordinates MSP service desk activities by answering calls, triaging and dispatching tickets, monitoring priorities, communicating status updates, escalating issues, and following up on resolutions. Maintains client information, supports reporting and process improvement, and helps identify business opportunities. Requires strong customer service, communication, organization, multitasking, empathy, and flexibility. Some lifting of IT equipment may be required.