Empowerly Benefits Overview

Support students and families throughout the college admissions journey as the primary point of contact. Manage support requests, coordinate communications and onboarding, monitor engagement, resolve escalations, and partner with counselors and operations. Drive process improvements, support projects, and collaborate cross-functionally. Senior hires handle complex cases, lead initiatives, and mentor teammates.

Provide bilingual (Mandarin/English) community management and customer support for students, families, and college counselors: onboarding, scheduling, CRM-based phone/email support, process improvement, satisfaction monitoring, cross-functional coordination, and occasional travel and flexible hours.