EDCi
EDCi Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers accidental death & dismemberment insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers generous parental leave
Offers performance bonuses
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid sick days
Career Growth + Development
Provides customized development tracks
Job training & conferences
Company Culture
Offers a remote work program
Provides free snacks and drinks
Provides a mobile phone discount
Recently posted jobs
Information Technology
Provides continuous improvement consulting for strategic clients, focusing on Genesys Cloud CX support, tuning, feature configuration, deployments, technical and business analysis, client solutioning, and project coordination. Partners with sales teams, engineering, AI resources, and customers to resolve business-critical issues, improve contact center operations, and deliver customer experience initiatives.
Information Technology
Leads Genesys Cloud CX implementation, upgrade, configuration, development, and support projects. Designs and supports IVR and ACD scripts, contributes to solution architecture, analyzes complex technical and business issues, documents procedures and best practices, and balances project and support work. Collaborates with technical account managers, project managers, and sales to deliver client solutions on schedule and within budget. Requires extensive IP telephony and VoIP experience, Genesys Cloud expertise, and strong client-service skills.
