Dutchie Benefits Overview

Owns end-to-end launch management for Dutchie’s feature and product releases, coordinating Product, Engineering, Revenue Operations, Marketing, Enablement, Support, and customer teams. Responsibilities include launch planning, risk and dependency management, internal and customer change management, readiness communications, adoption measurement, post-launch analysis, customer feedback, retrospectives, and continuous improvement of launch processes, tools, and automation.

Supports finance and accounting operations involving collections, cash application, payment inquiries, accounts receivable reconciliation, reporting, month-end close, audits, and process improvement. The intern collaborates with cross-functional teams, responds to billing-related Zendesk tickets, investigates payment issues, and helps improve order-to-cash processes. This is a temporary, part-time role of approximately 30 hours per week for a student or recent graduate.

Provides frontline technical support for Dutchie’s POS, ecommerce, payments, loyalty, hardware, integrations, inventory, and compliance products. Handles inbound customer contacts, troubleshoots complex issues, resolves payment and syncing problems, supports hardware and catalog workflows, documents every interaction, uses AI-assisted tools, and escalates unresolved issues appropriately. Requires calm communication during urgent dispensary situations and flexibility for evening, weekend, and holiday shifts.