DocMagic

HQ
Torrance
150 Total Employees
Year Founded: 1987

DocMagic Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers disability insurance

Offers dental insurance

Offers health insurance

Company Culture

Utilizes a flexible work schedule

Provides work from home flexibility

Utilizes a hybrid work model

Utilizes an open door policy that encourages accessibility

Defined policies promoting a professional, respectful workplace

Open office floor plan to encourage communication and collaboration

Prioritizes mission-driven work in decision-making processes

Provides free snacks and drinks

Office has designated quiet areas and collaboration zones

Employees provided with well-designed, comfortable workspace

Quarterly engagement surveys to gauge employee satisfaction

Managers offer consistent feedback loops

Provides modern technology across teams

Managers give public shoutouts and celebrate employee milestones

Established employee awards to honor work and contributions

Provides resources to build team camaraderie

Encourages autonomy and ownership from employees

Employee feedback used to shape policies and strategy

Work-Life Balance + Wellbeing

Offers generous PTO

Provides vacation time

Provides paid sick days

Provides paid holidays

Provides access to an onsite gym

Offers wellness programs

Career Growth + Development

Provides structured onboarding for new employees

Supports employee-driven initiatives, not just top-down priorities

Provides training support and resources for AI adoption

Provides opportunities to take on expanding responsibilities

Encourages knowledge sharing and cross-functional collaboration

Recently posted jobs

2 Days AgoSaved
In-Office
Torrance, CA, USA
Software
Provides phone and ticket-based support to internal and enterprise mortgage-industry customers. Responsibilities include documenting, researching, resolving, and communicating updates on client issues; coordinating with other departments; maintaining expertise in application and technical components; and participating in client calls. Requires mortgage-industry knowledge, prior funding, processing, underwriting, document-drawing, or related experience, customer service experience, and proficiency with Microsoft Office tools.
8 Days AgoSaved
In-Office
Torrance, CA, USA
Software
Lead client onboarding and implementation for new mortgage-industry customers, providing responsive support through targeted go-live dates. Manage tickets, kickoff and follow-up calls, project status reviews, client communications, issue escalation, and coordination with account management, sales, integration, and training teams. Maintain subject-matter expertise in DocMagic applications, technical components, and MISMO while ensuring timely resolutions and smooth customer transitions.