DistillerSR Benefits Overview

Leads enterprise business development by acquiring new customers, expanding strategic accounts, managing complex sales cycles, building qualified pipelines, and achieving ARR targets. Develops account plans, maintains Salesforce CRM discipline, negotiates with senior stakeholders, and coordinates Customer Success, Solution Consulting, and Professional Services teams. The role targets medical device and pharmaceutical companies and includes intermittent travel for customer meetings, trade shows, and conferences.

The Customer Success Manager builds customer relationships, drives platform adoption, conducts ROI reviews, supports onboarding, monitors usage, develops retention plans, and identifies expansion opportunities. The role provides product guidance, gathers requirements, advocates for customer needs, supports sales activities, and collaborates with Sales, Support, Professional Services, Marketing, and Product teams. Occasional travel may be required.