Digi International Benefits Overview

Serve as a cross-functional Deal Desk Specialist supporting Sales, Billing, and Operations. Execute quoting workflows in Salesforce CPQ and NetSuite, manage account transfers/consolidations, handle billing exceptions, triage inbound sales leads and voicemails, and communicate status to stakeholders. Identify process improvements and ensure accurate, timely execution of complex account transactions while delivering strong customer-facing service.

Serve as a cross-functional deal desk specialist supporting Sales, Billing, and Operations. Manage Salesforce CPQ quoting, account transfers/consolidations, billing exception resolution, inbound sales triage, and communication across teams to ensure accurate account transactions and excellent customer experience.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.