CubX Benefits Overview

Implement and deliver client IT projects involving Microsoft 365, Azure, networking, endpoint management, migrations, hardware deployments, and infrastructure upgrades. Configure and troubleshoot enterprise systems, document technical environments, identify project risks, communicate directly with clients, and coordinate transitions to support teams. The role requires hands-on Windows, cloud, networking, identity, and security expertise, with approximately 25% travel and occasional after-hours work.

Provides Tier 1 help desk support for business clients across Windows, macOS, mobile, Microsoft 365, hardware, software, and basic networking environments. Responsibilities include managing ticket queues, administering user accounts and devices, troubleshooting technical issues, documenting resolutions, supporting onboarding and device setup, assisting with IT projects, communicating with clients, and participating in rotating after-hours support.

Provide Tier 2/3 technical support for business clients across Windows, macOS, mobile devices, Microsoft 365, Azure, endpoints, networking, email security, hardware, and software. Manage tickets, documentation, client communications, endpoint provisioning, and infrastructure troubleshooting. Support IT installations, migrations, cloud deployments, and security initiatives, while providing user training and occasional after-hours support. The role begins remotely and transitions to fully onsite in Phoenix, Arizona.