Crossover Health Benefits Overview

Welcomes and assists clinic members, manages check-in, processes visit transactions, explains employer-sponsored health insurance benefits, schedules appointments, answers calls and emails, resolves questions, and coordinates with providers and staff to deliver a seamless patient experience.

Provides general dermatology care, including preventive full-body skin exams, minor procedures, and evaluation and treatment of acute and chronic conditions. Prescribes medications, documents care in EMR systems, and collaborates with primary care, physical medicine, behavioral health, and coaching teams. Delivers evidence-based, compassionate care in an integrated medical home model.

The Client Success Manager manages client relationships and member engagement programs across the Midwest. Responsibilities include developing revenue growth plans, analyzing engagement data, coordinating onsite and virtual events, supporting account implementations, preparing client materials, managing client interactions, and collaborating with Marketing, Clinical Operations, Technology, Data Science, and Product teams. The role requires at least three years of client success, marketing, or member experience and up to 50% travel.