Commercial Benefits Overview

First point of contact in an MSP helpdesk: triage, troubleshoot, resolve or escalate incidents and service requests across multiple client environments. Provide remote support for Microsoft 365, Windows/AVD, AD/Entra ID, MFA, endpoint management, basic networking and hardware. Log and manage tickets in PSA/RMM tools, meet SLAs, maintain documentation and knowledgebase, liaise with suppliers, and follow ITIL, security and data protection standards.

Develop new business pipeline and convert prospects into profitable accounts across Office Supplies, IT, Print, Interiors, PPE and related services. Prospect via cold calling, LinkedIn and social media, run site visits, create presentations/proposals, maintain CRM, collaborate with Implementation and Account Management, and meet sales and gross profit targets.