Columbia Bank New Jersey Benefits Overview

Lead customer experience improvements by conducting usability testing, analyzing support and competitive data, producing scorecards and CX strategies, collaborating cross-functionally, and creating employee readiness tools like job aids and FAQs to support product and service rollouts.

Design and execute data-informed consumer sales strategies to drive deposit, customer, and revenue growth. Lead cross-functional strategic initiatives, analyze market and performance data, create sales campaigns and roadmaps, support branch expansion, partner with stakeholders and FinTechs, and mentor team members to embed revenue-generating practices across the bank.

Supervise teller operations and training, schedule and evaluate teller staff, ensure daily consolidation and security of teller area and vault, approve select transactions, process return/collection items and adjustments, perform Universal Banker duties and assist with new accounts; support branch goals.