CenExel Benefits Overview

Leads the PulseOps operating platform for clinical research sites, translating operational needs into scalable workflows, integrations, data capabilities, automation, and AI-enabled features. Owns the product roadmap, prioritization, standardization, site readiness, validation, rollout, adoption, and measurable business outcomes. Partners with site and operations leaders to improve efficiency and consistency while ensuring compliance with FDA regulations, ICH, GCP, protocols, and company procedures.

Leads the full lifecycle of shared platform, cloud, DevOps, CI/CD, and SRE capabilities. Owns platform roadmaps, infrastructure as code, release automation, quality gates, observability, reliability practices, incident processes, and developer experience improvements. Partners with Engineering, IT Operations, Security, and Quality in a regulated environment, leads platform engineers in India, evaluates AI-assisted tools, and serves as a hands-on technical leader.

Greets patients, clients, visitors, and employees in person and by phone; directs calls; provides prompt customer service; maintains the reception area and lobby; and performs front-office tasks such as printing, scanning, and faxing. Requires bilingual English and Spanish communication, professionalism, computer proficiency, and the ability to work independently and collaboratively.