Offices at Carrot Fertility

Join Carrot as a Care Companion in Des Moines, Iowa, providing compassionate phone and email support to guide members on their family-forming journeys. Focus on exceptional customer service and communication to assist members in achieving their goals.

Design, develop, and deliver comprehensive training programs for contact center teams. Ensure team members are well-equipped to exceed member and customer expectations. Collaborate with leadership to drive training effectiveness and improvement. Conduct assessments, provide feedback, and update training content regularly.

The Customer Success Manager at Carrot Fertility will support new and existing customers, drive retention, increase member engagement, and maintain high customer satisfaction levels. They will act as a trusted advisor to HR benefits leaders, communicate the value of Carrot's product, respond to customer needs, and provide tailored solutions and advice. The candidate should have 3+ years of experience in Customer Success, Account Management, or Project Management, be detail-oriented with strong analytical and communication skills, and be fluent in English.