Capital Benefits Overview

Own the full client lifecycle for retail trading customers, from prospect handoff and account opening through funding, trading, servicing, retention, and reactivation. Manage client portfolios, resolve complaints, improve satisfaction and sales efficiency, deliver conversion and deposit KPIs, and conduct educational seminars and client events. Collaborate with Marketing, Compliance, and Client Service while meeting MAS regulatory standards and obtaining required CMFAS licensing.

Review identity and address documents, verify or block client accounts under applicable licensing rules, assess sanctions and PEP matches in World-Check, handle AML alerts, escalate genuine cases, and respond to internal and client-related requests through Slack, Zendesk, and Jira. The role operates on a 24/7 shift rota and requires accuracy, written English, sound judgment, procedural discipline, and focus under pressure.

Designs and operates highly available PostgreSQL platforms across AWS, regions, and clouds. Automates database infrastructure, provisioning, migrations, failover, backups, recovery testing, observability, security, and cost optimization through IaC and CI/CD. Partners with developers on schemas, queries, transactions, connection pooling, and safe deployments. Leads incident response, on-call operations, postmortems, and reliability improvements in a regulated financial services environment.