BCC Software Benefits Overview

Supports the cybersecurity program by managing identity, cloud, endpoint, vulnerability, incident response, data protection, vendor risk, audits, security awareness, and compliance controls. Oversees MDR operations, security tooling, documentation, risk reporting, remediation SLAs, ransomware resilience, and incident response. Requires Microsoft security stack expertise, networking knowledge, SOC 2 and NIST familiarity, scripting and query skills, and participation in on-call coverage.

Provides first-line technical support to customers through phone, email, forums, and other channels. Troubleshoots software, hardware, installation, and configuration issues; documents interactions and solutions; escalates complex problems; and collaborates with Engineering, Product Management, and Professional Services. The role also maintains knowledge-base content, submits enhancement and defect reports, advises customers on products and postal requirements, and supports customer satisfaction and retention.