aytm Benefits Overview

Manage strategic post-sale relationships across a portfolio of enterprise accounts. Drive platform adoption, usage, retention, renewals, and expansion; lead onboarding, success planning, executive business reviews, and risk mitigation. Coordinate internal teams, monitor account health and usage data, identify new use cases, support account growth, maintain accurate CRM records, and advocate for customer feedback. The role requires strong enterprise SaaS customer success experience, market research knowledge, analytical ability, and executive communication skills.

Plans and executes growth marketing programs that increase brand awareness, generate qualified leads, build sales pipeline, and drive customer expansion and retention. Manages SEO, paid advertising, email, social media, webinars, ABM, lifecycle campaigns, community building, lead nurturing, segmentation, lead scoring, marketing automation, attribution, and sales enablement. Partners with sales, customer success, account management, agencies, and creative teams while optimizing the marketing technology stack and applying AI to improve campaign efficiency.

Provide email, chat, and phone support for clients using a market research platform. Troubleshoot survey launches, survey logic, platform features, and technical issues; offer platform guidance, escalate bugs, and keep stakeholders informed. Help clients become more self-sufficient through clear explanations and self-service resources. Use AI tools as a quality-control layer, write and refine prompts, manage competing priorities, and collaborate asynchronously across teams.