Axuall Benefits Overview

Advise healthcare organizations on workflow discovery, future-state solution design, implementation, adoption, organizational change, and optimization of Axuall solutions. Lead workflow workstreams, training, utilization assessments, and customer outcome improvement across multiple engagements. Develop reusable playbooks and best practices, maintain recommendation quality through go-live and optimization, and relay customer insights to inform product improvements.

Provide Tier 2 technical support by triaging, troubleshooting, escalating, and resolving client and internal requests. Diagnose root causes, develop workarounds, coordinate with engineering and product teams, improve support workflows, assess internal tooling, and apply software testing practices. The role requires API troubleshooting, monitoring and alerting experience, and strong communication in a healthcare technology environment.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.