Auvik Benefits Overview

Owns Auvik’s Global Support Knowledge & Enablement function, setting strategy, roadmaps, governance, quality standards, and measurable outcomes. The role manages a Content Strategist while remaining hands-on with technical writing, documentation, knowledge bases, taxonomies, content analysis, and AI-assisted workflows. Responsibilities include improving self-service and agent effectiveness, analyzing support data, maintaining documentation freshness, optimizing search and chatbot experiences, and partnering with Product, Engineering, and Support leadership.

Develop scalable network management software in an agile team. Responsibilities include designing microservice architectures, deploying Kubernetes applications, implementing distributed communication protocols, developing reliable collector software, working with networking standards such as NetFlow and Syslog, and collaborating with product and engineering teams. The role also involves applying AI-enabled engineering tools, mentoring junior developers, researching technologies, and improving software delivery and reliability.

Manage a portfolio of MSP customers, serving as the primary relationship owner while driving product adoption, retention, renewals, upselling, and cross-selling. Lead implementation, training, demos, and ongoing customer success efforts. Collaborate with onboarding, Product, Sales, Marketing, Support, and Engineering teams, resolve customer issues, gather product feedback, and help clients maximize the value of Auvik’s SaaS platform.