Athenix Solutions Group Benefits Overview

Provides 24x7 Tier 1–3 help desk support for hardware, software, accounts, passwords, printers, networks, and enterprise applications. Responsibilities include ticket intake and routing, user assistance, account creation, troubleshooting, metrics and trend analysis, SOP and handbook maintenance, security compliance, process improvement, and government status reporting. The role also supervises help desk staff and requires an active TS/SCI with polygraph clearance.

Supports USCYBERCOM cyberspace operational planning, including OPLAN, OPORD, and FRAGO development; targeting and capability integration; crisis and current operations; intelligence synchronization; cyber threat analysis; requirements prioritization; and deliberate and crisis planning. Coordinates across DoD and Intelligence Community partners, applies joint planning guidance, assesses cyber capabilities, and communicates analytical products and operational recommendations.

Support DoD PPBE budgeting and governance by developing SNAP-IT investment packages, preparing BES/PB documentation, updating financial systems, supporting POM activities, producing executive reports and analytics, ensuring compliance with DoD/USCYBERCOM guidance, and leveraging Power BI and AI-enabled tools to improve reporting and data quality.