Applecart Offices

Manage complex survey research and analytics projects for corporate, nonprofit, and political clients. Responsibilities include project management, survey instrument and focus group guide development, research fielding and quota review, data weighting, analysis, client presentations, strategic recommendations, proposals, and pitch decks. The role requires managing multiple clients, collaborating with survey researchers and data scientists, mentoring junior staff, and communicating findings to senior stakeholders.

Provide first-line technical support for internal users by triaging tickets, resolving Tier 1 and 2 issues, distinguishing user questions from software bugs, and managing escalations and incidents. Investigate backend issues using SQL, DataDog, logs, and APIs while documenting workflows and reproduction steps for developers. The role also supports user enablement and helps establish scalable support processes in a growing startup.

Leads and develops a team of researchers through onboarding, training, performance management, and direct oversight. Ensures client audiences are delivered on time by managing project priorities, understanding the internal technology platform, improving workflows, and reducing operational workload. The role also leads initiatives to streamline research processes and maintain high-quality output while supporting a fast-paced, entrepreneurial environment.