Alaffia Health Offices

Leads Alaffia’s security, compliance, DevOps, infrastructure, and IT functions. Owns SOC 2, HIPAA, and HITRUST efforts; cloud infrastructure, CI/CD, reliability, observability, incident response, access controls, device management, and IT vendors. Manages and grows a cross-functional engineering team while setting roadmaps, KPIs, security processes, audit readiness, and production practices. This hands-on player-coach partners with engineering, product, customers, auditors, and company leadership.

Build and productionize AI agents for healthcare claims review. Responsibilities include agent orchestration, LLM fine-tuning, RAG pipelines, reinforcement learning alignment, evaluation frameworks, production integration, and HIPAA-compliant safety guardrails. The role requires Python, PyTorch, Hugging Face, production RAG experience, AI agent development, and applied reinforcement learning expertise.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.