AGL Benefits Overview

Develop, deploy and optimise personalised lifecycle, transactional and ad-hoc email campaigns using marketing automation platforms. Build responsive HTML emails and reusable templates, implement testing and QA, monitor performance, troubleshoot delivery issues, and support release management and platform optimisation across stakeholder teams.

Provide inbound phone support for energy customers: resolve billing and account queries, handle complaints, process payments, and sell to new/existing customers. Meet team KPIs, complete onsite training, work rotational shifts, and use company systems accurately while contributing to a collaborative contact-centre environment.

The role involves managing compliance with climate change reporting frameworks, data analysis, and external engagement with stakeholders regarding climate risk and sustainability.