Advanced Network Management Benefits Overview

Provides Tier 2 escalation support for enterprise network incidents involving routing, switching, wireless, security, and SD-WAN. Performs diagnostics, restoration, root cause analysis, documentation, environment optimization, onboarding, monitoring setup, and preventative services. Mentors Service Desk staff, communicates with clients and technical teams, supports projects, follows on-call rotations, and contributes to managed-services procedures and continuous technical education.

Provides first- and second-level technical support, troubleshooting, incident resolution, documentation, and client communication for IT environments. Collaborates with engineering teams, account managers, vendors, and client IT departments to diagnose and resolve issues across networking, servers, collaboration systems, virtualization, and storage. Participates in on-call rotations, MACD activities, special projects, and ongoing technical training.

Manage the full sales lifecycle for assigned customers, including business development, relationship management, presentations, upselling, opportunity qualification, negotiation, and closing sales. The role requires understanding customer technology needs, maintaining customer satisfaction, developing new business, and collaborating with partners. Travel may be required, and a valid driver's license and vehicle insurance are necessary.