Top Customer Success Jobs in Rochester, NY
The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.
As a Customer Success Manager at Workiva, you will be responsible for managing customer relationships, ensuring ROI in the Workiva Platform, driving user adoption, consulting on best practices, and addressing customer issues while collaborating with various internal teams to optimize the customer journey.
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Training Specialists facilitate training on Bonterra products to customers and employees, adapting sessions to meet customer needs, answering questions, and ensuring training sessions run on schedule. They focus on providing relevant knowledge to maximize the use of Bonterra products, drawing on their industry experience.
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The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.
The Rating Specialist handles new business rating transactions including quotes, pricing revisions, and policy issuance. Responsibilities include reviewing business transactions for accuracy, performing re-rating, gathering data for predictive modeling, and ensuring adherence to processing guidelines. The role involves collaboration with underwriters and distributors, responding to service requests, and training less experienced staff.
The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.
The Senior Director of Customer Success will develop and scale the customer success organization, ensuring clients achieve business outcomes with software and data services. Responsibilities include customer health scoring, KPI tracking, building relationships with customers, driving customer lifetime value, and promoting a customer-centric culture throughout the company.
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The Experience Banker provides remote support via phone and online chat for various banking services. Responsibilities include assisting customers with online banking issues, processing account changes, verifying online enrollments, answering inquiries, and supporting the Experience Banking Manager.
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