Top Customer Success Jobs in Providence, RI

Customer Care Advocates handle inbound customer service inquiries via telephone and email, resolving complex customer issues and ensuring exceptional customer experiences. This is a full-time virtual position with in-person training at MetLife.

The Quality Specialist provides direct Quality support to a production area as part of a Quality IPT(Integrated Product Team) operating model. They ensure product/process quality, represent Quality on the shop floor, adhere to Good Manufacturing and Documentation Practices, and complete quality checks and SAP transactions required to release product. Responsibilities also include process document audits, collaboration with Operations and Technology, compliance with cGMPs and regulatory requirements, and training on quality and compliance activities.

As an Onboarding Connections Specialist at Human Interest, you will be responsible for overseeing clients' first 401(k) contribution, establishing technical integrations with payroll providers, and ensuring accuracy in payroll data. You will also be involved in troubleshooting technical issues, leading process improvement projects, and providing customer support.

Customer Success Manager role at Bullhorn, responsible for expanding products with customers, defining and implementing best practices, and driving outcomes. Requires strategic consulting, technical expertise, and project management skills.

As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of the company's most valuable provider segments. Your responsibilities include developing and implementing customer success strategies, leading and developing the team, tracking key performance metrics, collaborating with other teams, and addressing complex customer issues. Qualifications include proven experience in customer success management, strong leadership skills, excellent communication, strategic thinking, and a track record of driving measurable results.

The Clinical Quality and Training Specialist will be responsible for implementing clinical training and quality processes, conducting audits, coaching team members, and providing reporting on performance.

Seeking a strategic leader to join as the VP of Customer Experience. Responsible for shaping and executing customer-centric strategies to drive satisfaction, loyalty, and advocacy. Key responsibilities include developing CX strategy, utilizing data-driven insights, championing Voice of Customer, mapping customer journey, leading CX team, and implementing innovative technologies for exceptional customer experiences.