The Customer Retention Representative is responsible for retaining and upselling customers by building meaningful relationships, understanding customer needs, and persuasively communicating the value of Cox products and services. The role involves negotiating pricing, identifying opportunities, and using customer databases to tailor solutions.

Provide technical support to casinos running software created by Aristocrat Technologies, answer calls, monitor case tracking system, ensure first call resolution, solve application issues, provide customer training, work with team to troubleshoot issues, and more.