Top Hybrid Customer Success Jobs in Atlanta, GA
The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results and customer satisfaction. This includes evaluating performance, identifying trends, and driving continuous improvement through data-driven strategies and collaboration with internal teams.
The Collections Specialist at Box is responsible for maintaining customer relationships, ensuring timely payment of invoices, contributing to collection goals, and collaborating with various departments for process improvements.
Responsible for handling customer dispute processes related to home improvement projects financed using Upgrade home improvement loans. Duties include processing loan cancellations, conducting research and investigations for project disputes, communicating with external and internal stakeholders, and identifying fraudulent activities or loan servicing issues.
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Administrative Specialist II responsible for applying clerical procedures, assisting with projects, preparing reports, and supporting business functions. Involves maintaining calendars, following security practices, and supporting the organizational team.
As a Customer Experience Manager, you will lead the development of strategies to enhance customer satisfaction and oversee a team focused on seamless interactions. Responsibilities include providing leadership, setting performance expectations, fostering a positive team environment, identifying process improvements, collaborating with cross-functional teams, resolving customer issues, and analyzing performance data.
As a Risk Specialist at OTR Solutions, you will be responsible for reviewing potential new clients, performing risk analysis, and coordinating with the sales department. This role involves maintaining client data, collaborating with various departments, and supporting client onboarding processes.
The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results that delight customers. This role involves evaluating and managing the performance of BPO partners, identifying trends, running gap analyses, and collaborating with internal teams to drive continuous improvement and achieve targeted results.
Consultatively support, retain, and grow customer accounts, manage post-sales fulfillment, utilize sales automation systems, generate necessary paperwork for client products, provide detailed campaign reporting, meet client KPIs, achieve revenue retention rates, troubleshoot issues, communicate progress to stakeholders, participate in training, and present new product opportunities to clients.
The Bilingual (Spanish/English) Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer’s issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
Looking for an experienced Support Manager to lead and manage a team of engineers responsible for providing technical support to clients. Responsibilities include team development, leadership, KPI tracking, process improvements, and hiring/training. Bachelor's degree in computer science or related field required. Strong leadership, communication, and problem-solving skills.
Top hybrid Companies in Atlanta, GA Hiring Customer Success Roles
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