Company Description

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Job Description

We are looking for an IT Support to join one of our USA Clients, a start-up developing an innovative platform for online speech therapy from the comfort of the patient’s home. You will be responsible for working with internal staff and external users, to manage their questions around a combination of a proprietary software. 

Qualifications

Position Requirements:

• 5+ years of experience in an IT support role.

• Internal user support (therapist and non-clinical employees) for Mac OS X devices (computers and iPads) and PC devices.

• Experience managing MDM (Rippling, JAMF, or equivalent).

• Experience management of internal licenses (Zoom, Slack, and other software) for users and the ability to troubleshoot issues as they arise with licensed accounts 

• Experience with and competency in Google Suite ith development practices such as Mac OSX & Apple product suite, MDM experience, and Intercom, among others. 

• Apple and other industry support certifications (NTH). 
  

What you will do: 

• Work with the engineering team to troubleshoot and prevent user issues and questions associated with software usage and new features maintaining accurate records of MacOS and PC hardware assets. 

• Manage a ticketing system to establish priorities. 

• Assist the Customer Insight team in troubleshooting external client issues. 

• Implement and document best practices. 

Additional Information

Our offer – professional development, personal growth

• Educational resources

• Flexible schedule and work from anywhere

• Referral Program

• Supportive and chill atmosphere 

Position at: Virtualmind