Technical Program Manager
TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
We are seeking a versatile Technical Program Manager to act as an integral part of the product development process, overseeing the SDLC aspects of product development including the planning, tracking, sequencing, and final on-time delivery of each project within the program/initiative.
This person will be a highly organized, self-starter who is proactive in taking ownership of project management tasks & deliverables, and comfortable working in a high-tech, fast paced environment. Furthermore, this individual will deliver product features spanning multiple initiatives. As part of the broader PMO, this PM also has solid belief in the principles of Agile and the knowledge of when to bend them to fit the team and/or scenario.
What You'll Be Doing:
- Manage SaaS product projects lifecycle of various size and complexity from design to release
- Produce and maintain project plans and monitor project delivery and drive to completion on time and within budget
- Provide program leadership, anticipate bottlenecks, mitigate risks and quantify the impact of making tradeoffs
- Use Agile methodologies to manage Product initiatives
- Support Engineering and Product in annual and quarterly roadmap planning
- Support Product partners on aligning product roadmaps and priorities to ensure timely delivery of the program/initiative goals
- Manage program scope, schedule (Project Plans), resource and risks
- Measure project performance using appropriate metrics, tools and techniques
- Perform continuous risk management to minimize project and program risks, and provide recommendations for mitigating risks or delays
- Resource capacity planning for your projects in partnership with engineering leadership
- Identify and lead process improvements through observations and retrospectives (i.e. new strategy, new tools, new process)
- Assist in growing the PMO including process improvement, documentation, tooling, etc.
What You Bring:
- BS Degree with an understanding of mobile and web technology (high-level knowledge of SDLC/PDLC principles in these domains)
- 3+ years of program management experience managing the delivery of software development projects, including feature development timelines, resource management, and process improvement
- Strong understanding of Agile methodologies (Scrum, Kanban, etc.) and their application in delivering Product initiatives.
- Project management experience in a Saas product environment preferred
- Experience working within a PMO department desirable
- Experience creating dashboards in Jira, writing queries using JQL desirable
- Project/Program management certification (PMP, CAPM, CSM, etc.) preferred
Perks & Benefits We Offer:
- Our hybrid teams bring together top talent from Mexico, the US, and around the globe
- Work from prime office spaces in the Reforma area of Mexico City
- Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
- Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
- Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
- With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
- Enjoy our flexible time off policy with no limit on the number of days off
- Finally, you'll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.