System Technologist (Us Remote)
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings
Job Description
The System Technologist will be responsible for, but not limited to the following:
- Upgrade customer servers with the latest software release
- Ensure customer satisfaction involves proper support, and delivery on contracted service level agreements
- Work with team members and other internal MSI teams to provide exceptional customer service and technical support, as well as troubleshoot and resolve issues with the customer
Specific Knowledge and Skills:
- Experience with Windows and Linux servers; Linux command line basic navigation and file structure
- Basic Network and Infrastructure knowledge.
- Ability to troubleshoot application system issues including hardware, networking, and third party components preferred.
- Execution of Perl scripts and other executables
- Ability to participate in off-hour upgrades on a scheduled basis.
- Customer service/support experience
- Basic knowledge of Motorola Flex software suite preferred
- Strong command of communication skills, both oral and written
- Exhibit strong ownership and follow through; own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result
- Exceptional interpersonal skills required
- Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required
- Ability to maintain a positive attitude in a high stress/at times confrontational situations
- Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service
- Adaptive and flexible individual who is willing to learn and make recommendations for improvements
- Ability to work and make decisions with minimal supervision
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Basic Requirements
- High school diploma or equivalent
- 2+ years experience in technical customer support and/or technical business analysis role.
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
