Support & Safety Analyst (JP)

Remote - Japan

Thatgamecompany is seeking a passionate individual to join our team as a Player Support Analyst for the Support and Safety Team. This role consists of communicating with players by offering technical assistance, gameplay help, and investigating reports. We are looking for a candidate with strong attention to detail, exceptional Japanese language skills, and a genuine desire to offer a great and caring experience to our players. A summary of the responsibilities included in this role can be found below: 

Summary of Responsibilities 

• Assist with email and app-based daily player contacts in a timely and professional manner in Japanese and English
• Assist with sensitive ticket escalations and referrals in English and Japanese
• Review daily safety audits and reports
• Track and respond to Google Play Store reviews
• QC and Training Assistance 
• Collaborate on project-based work for department advancement
• Assist with language translations and template creation to be used in player-facing communications

Requirements 

• Excellent Communication skills including written and verbal. 
• Excellent Japanese and English Language skills, both written and verbal.  
• Strong attention to detail 
• Player-first mindset & passion for video games, innovations in software and hardware and how they enrich the player experience. 
• A desire to grow professionally and learn new skills
• Highschool Diploma or equivalent

Nice to Have: 

• Previous experience in a Customer Support-adjacent role. 
• Proficiency with Google Suite including Google Drive, Docs, Slides, and Sheets. 
• Familiarity and understanding of the game development process and variety of game content, preferably including live service games and games on the mobile platform. 
• Experience playing Sky: Children of the Light and other TGC games 
• Associate/bachelors degree 

Perks:

• Paid Time Off, Holidays, and Two Weeks Winter Break 
• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job—there’s no waiting period before they kick in. 
• Compassionate leave for employees who needs to take care of their family members
• Pre-tax wellness stipend
• Pre-tax work from home stipend
• Access our savings plan (401K program) with company match 
• Mental health resources including Headspace membership and Employee Assistance Program (CCA) 
• Discount portal for everyday goods and services
• Support for personal professional development
  

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