Supply Chain Implementation & Process Improvement Manager

New York, NY Full time

ABOUT BARK

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences.
Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

If the BARK experience is a theatrical production, the Logistics and Supply Chain Strategy teams are the wizard behind the curtain making sure all 10,000 things go according to plan and millions of dogs are happy. We're the people who source our products and get it where it needs to go: from factory / manufacturer to our warehouse network, and then to our end customers by all the necessary means possible (TEU, LCL, small parcel, LTL, FTL). We are obsessed with logistics and relentless on performance, but we're not afraid to have fun! ut we We like to think we're superheroes your dog doesn't even know about. No capes, but we type faster than you can fly and don't rest until pups are barking at the door in anticipation of BARK products landing on their doorstep

WHO WE’RE SNIFFING FOR

The Supply Chain Implementation Manager is responsible for overseeing the development and implementation of programs to enhance Bark’s supply chain network.  As a systemically oriented thinker with a strong background in WMSs, ERPs, OMSs and operations, they will be ready to quickly develop a deep understanding of how Supply Chain and collaborative teams utilize their current systems and processes.  They will know our systems like the back of their hand and help teams understand how our current systems work, while working to develop and launch new processes and programs to improve and enhance Bark’s supply chain.

This role will be tasked with a special focus on retail and will work with Supply Chain teams to leverage existing tools and develop systemic enhancements to ensure frictionless scalability.  This person should understand the ins and outs of how the business uses our systems, the challenges users face, and implement effective solutions with both process change and programmatic initiatives.  The role will provide hands-on expertise in ERP and WMS systems and will partner with technical PMs to lead solutions design, analysis, delivery and support.  They will maintain clear communication across multiple departments as needed during program execution. 

KEY DUTIES

• Evaluate system capabilities and define functional requirements based on business strategies .
• Partner with members of other departments and external partners to understand current limitations and operational or systemic difficulties.
• Create recommendations on operations and management procedures, policies and system design.
• Build strong relationships with sales, planning, finance, IT, fulfillment, and merchandising teams within the retail and DTC channels to understand how they use the systems and document how systems are used within each team.
• Work with functional teams to design and implement testing scenarios for new programs and maintain interdepartmental program documentation for all phases of implementation.
• Work closely with teams to build and manage a roadmap that covers new or enhanced systems and processes to streamline tech and operations.
• Act as liaison between Supply Chain and information technology teams to prioritize, implement, and communicate enhancements to current systems and processes and any integration work.
• Lead implementation of enhancements, optimizations, automations and new functionality as it relates to ERP and integrated applications (EZComm, SPS, etc).
• Manage EDI integrations, supporting the Sales Ops team internally and externally and creating SOPs for data integration.
• Creating SOPS for manual processes when there are systemic challenges and roadmap enhancements to reduce manual work streams overall.
• Assist technical teams with project cataloging and ranking for post-implementation fast follows.
• Work with external partners to understand their systems and help implement enhancements based on internal feedback.

EXPERIENCE 

• 5+ years experience with supply chain (Operations / Information Systems / S&OP)
• 1-2 years experience with ERP management, preferably Netsuite
• Experience with with wholesale operations a plus
• Experience working remote, across time-zones, with internal and external partners
• Experience wearing “multiple hats” and proactive problem solving

SKILLS & QUALIFICATIONS

• The ideal candidate will have a knowledge of WMS, OMS and ERP systems
• Organized and detail oriented, working gracefully under pressure, with the ability to switch between projects seamlessly, in a fast-paced environment
• Excellent interpersonal, collaboration and communication skills, good at building and maintaining relationships internally across various teams and locations 
• Strong project, program and resource management skills for highly complex business and technical initiatives

This position is a full-time, salaried position. It is located on-site at our office in Columbus, OH. We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish. 

PAY TRANSPARENCY 

• The base salary range for this position is $110K-125K
• This position is eligible for equity 

**This compensation range is based on BARKs good faith estimate as of the date of this posting and may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills and expertise.