Streaming Technical Support Analyst
A Bit About Us
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.
Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.
We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.
From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to the deliver the difference for our partners.
The Role
We are looking for a Streaming Technical Support Analyst to become an essential part of our team, providing top-tier assistance for the Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.Duties And Responsibilities
- Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
- Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
- Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Skype and other internal tools.
- Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.
Required Attributes
- Business-level proficiency in English.
- Background in technical fields, whether through a degree or equivalent experience.
- Prior technical support or service experience is beneficial.
Skills
- Analytical Thinking: Ability to understand and manage product-related issues.
- Multitasking: Juggle multiple tasks and prioritize effectively.
- Technical Proficiency: Familiarity with SQL, Python, Atlassian products (including JIRA and Confluence), Zendesk, Postman for API calls, and Grafana dashboards.
Qualities
- A passion for sports.
- Team player with the ability to collaborate with global staff.
- High commitment to providing exceptional support.
- Detail-oriented, organized, and driven to surpass goals.
- Adaptable, flexible, and decisive with excellent problem-solving capabilities.
- Knowledgeable in technology and enthusiastic about continuous learning.
About the schedule
- Availability to work in a flexible schedule, including weekends, is required.
We Offer
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law)
